Executive Operations Binder · SOP-FR-02 · Gurugram Expansion Desk

Station Reference: DLF Phase 5 / Sector 57 Kiosk Launch

CrumbloomBAKEHOUSE & CO.Standard Operating Procedure

Master Outlet Onboarding Roadmap

Standardized Phase-Gated Protocol for FOFO Kiosks & Cafés

Active Lead AnchorRohit Mehta (Franchisee)

Sign-off Status10 / 12 Cleared

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37-Day Timeline Phase ProgressionT-Minus Countdown to Soft & Grand Opening

Phase 1 · Pre-FitoutDay −30 to Day −19Legal, Allotment & Civil Prep

Phase 2 · Fit-out & StaffingDay −18 to Day −8Joinery, Chiller, Team Uniforms

Phase 3 · Academy & Dry RunDay −7 to Day −1Okhla Academy, IT, Dry Run

Phase 4 · Live & AuditDay 0 to Day +7Grand Opening, Seeding, Audit

Operational Checkpoints & Deliverables

Click checkpoint checkbox to record verification

Day −30Legal·Owner: Brand Legal & Franchise Partner

Franchise Agreement & Sector Allotment

FOFO agreement signed, Gurugram sector territory exclusivity registered, municipal trade licence & FSSAI filed

Verified

Day −25Fit-out·Owner: Contractor & Architecture Lead

Site Demolition & Civil Fit-out Start

Civil demarcations completed against 1:50 isometric floor plan; electrical and plumbing conduits chased

Verified

Day −18Staff·Owner: Franchise Partner & Operations Lead

Staff Recruitment & Identity Screening

Recruitment of front-of-house baristas and stewards completed; background checks and food handler fitness passed

Verified

Day −12Equipment·Owner: Equipment Vendor & Project Manager

Joinery & Refrigeration Delivery

Counter joinery installed; grab-and-go display chiller and holding warmer positioned; electrical load test passed

Verified

Day −8Staff·Owner: Store Manager

Uniform Fitting & Brand Gear Issuance

Staff fitted with forest-green bib aprons, heavyweight tees, caps, and engraved brass name badges

Verified

Day −7 to −5Training·Owner: Head Baker & Quality Auditor

Okhla Commissary Immersion Academy

3-day intensive training in Central Kitchen Okhla: eggless segregation protocol, POS ticketing, and customer script

Verified

Day −4Equipment·Owner: IT Systems Engineer

POS, Tablet & Printer Commissioning

POS counter terminal, franchisee tablet console, thermal receipt printer, and barcode scanner live on store Wi-Fi

Verified

Day −2Launch·Owner: Central Logistics Dispatch

Dry Stock & Branded Packaging Dispatch

Initial shipment of 1kg/500g cake boxes, pastry boxes, bread bags, butter paper, and napkins stacked on back shelves

Verified

Day −1Launch·Owner: Franchise Partner & Floor Supervisor

Soft Launch Friends & Family Dry Run

08:00–14:00 simulation service for invited society admins; speed of service timed; first audit dry-run completed

Verified

Day 0Launch·Owner: All Hands

Grand Opening & Ribbon Cutting

Official opening at 08:00; first 50 customers receive complimentary sourdough crumb roll; live ordering active

Verified

Day +1 to +3Launch·Owner: Marketing Coordinator

Society WhatsApp Broadcast Seeding

Hyperlocal society WhatsApp group welcome cards dispatched with redeemable order-ahead QrSlot vouchers

Pending Gate

Day +7Review·Owner: Operations Auditor & Franchise Partner

Week-1 Supply Par & Quality Audit

First formal 40-point quality audit executed; central kitchen 06:00/16:00 supply schedule pars recalibrated

Pending Gate

Checkpoint Detail Inspection: Day 0 — Grand Opening & Ribbon Cutting

Stream: Launch

Designated Responsible Owner

All Hands

Accountable for compliance sign-off and vendor coordination.

Contractual Deliverable

Official opening at 08:00; first 50 customers receive complimentary sourdough crumb roll; live ordering active

Audit & Sign-off Prerequisite

Live trading verification recorded in Franchisee Console.

Partners & Franchise Wing · Artifact 0437-Day Launch Cycle

37-Day Master Outlet Opening Playbook

Day −30 to Day +7 standardized operational roadmap for FOFO partners. Covering statutory trade licensing, civil fit-out against 1:50 plans, Okhla commissary academy, soft-launch dry runs, and society WhatsApp seeding.

Deliverable View

Launch Milestones & Progress

Milestone Window

Day −30 → Day +7

37 Days

Gateways

12 Checkpoints

100% Verified

Milestone Completion83%

10 of 12 Steps Completed